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bonusgame FAQ

Got questions about your bonusgame account, deposits, withdrawals, games or responsible gaming? You will find straightforward answers here. Everything is written with Filipino players in mind — whether you are in Manila, Cebu, Quezon City or Davao.

Browse by category using the navigation on the left, or scroll through to find what you need. If your question is not listed here, the bonusgame support team is reachable at [email protected].

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Account & Registration Deposits & Payments Withdrawals Games & Betting Responsible Gaming Account Security

What Can We Help You With?

Jump to the topic that matches your question — each category covers the areas bonusgame players ask about most.

Account & Registration

Creating your bonusgame account, verifying your identity through KYC, age requirements and what to do if you have trouble accessing your account.

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Deposits & Payments

How to add funds to your bonusgame account in Philippine Peso using Philippine online banking, bank transfer and local e-wallets.

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Withdrawals

How to request a cash-out, processing times, KYC requirements before your first withdrawal, and common withdrawal questions for Filipino players.

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Games & Betting

What games are on bonusgame, how to access slots, live casino and eBingo, sports betting on PBA and other Filipino favourites, and mobile access.

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Responsible Gaming

Age requirements, how to set deposit and session limits, cool-off tools, and what to do if you need a break from gaming at bonusgame.

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Account Security

OTP verification, SSL encryption, what to do if your account is locked, password best practices and how to protect your bonusgame account.

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Categories
Account & Registration 4 Deposits & Payments 4 Withdrawals 3 Games & Betting 4 Responsible Gaming 3 Account Security 3
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Account & Registration

Getting started with your bonusgame account

Registering at bonusgame is straightforward. Visit the Register page, fill in your full name, email address, Philippine mobile number and date of birth, then choose a secure password. After submitting, you will receive a one-time password (OTP) via SMS to verify your mobile number. Once verified, your account is active and ready to use. The entire process usually takes under two minutes. You must be 21 years old or above and based in the Philippines to register.

You must be at least 21 years old to register and hold an account at bonusgame. This applies to all players in the Philippines, regardless of location — whether you are in Manila, Cebu, Davao or anywhere else in the country. Age is verified as part of the KYC process. Any account found to belong to someone under 21 will be suspended and any funds returned according to the applicable terms.

KYC stands for Know Your Customer. It is a standard identity verification process that bonusgame uses to confirm that you are who you say you are and that you meet the age requirement. You will typically need to submit a valid Philippine government-issued ID — such as a passport, driver's licence, SSS ID or PhilSys card — and sometimes proof of address. KYC must be completed before your first withdrawal is processed. The sooner you complete it after registering, the smoother your withdrawal experience will be when you are ready to cash out.

No. bonusgame strictly allows only one account per person. Registering multiple accounts — even using different email addresses, mobile numbers or devices — is a violation of the Terms and Conditions and will result in the suspension of all associated accounts. If you have forgotten your login details or lost access to your existing account, contact the support team at [email protected] rather than creating a new one.

Deposits & Payments

Adding funds to your account in Philippine Peso

To make a deposit, log in to your bonusgame account and navigate to the Deposit section. Choose your preferred payment method from the options available, enter the amount you want to add, and follow the on-screen instructions to complete the transaction. All deposits are processed in Philippine Peso (PHP). Once the transaction is confirmed on the payment provider's end, your bonusgame wallet balance will be updated. Visit the Deposit page for full details on the current available methods and any applicable terms.

bonusgame supports Philippine local payment channels including online and mobile banking, bank transfer to Philippine banks, and local e-wallets where available. GCash and Maya are among the e-wallet options that Philippine players commonly use. All transactions are in PHP — there is no currency conversion involved from bonusgame's side. Please note that credit cards and cryptocurrency are not accepted for gaming deposits at bonusgame.

Most deposits via Philippine online banking and e-wallets are credited to your bonusgame account quickly once the payment is confirmed on the provider's side. Bank transfers may take longer depending on the bank and the time of day the transaction is initiated. If your deposit has not appeared after a reasonable period and you can confirm the funds left your bank or e-wallet, contact the support team at [email protected] with your transaction reference so the team can look into it.

bonusgame does not charge a platform fee on deposits. However, your bank or e-wallet provider may apply their own transaction charges depending on the method used — this is set by your financial provider and is outside bonusgame's control. Check your bank or e-wallet app for any applicable fees before initiating a transfer. Since all transactions are in PHP, there are no currency conversion costs from bonusgame's side.

Withdrawals

Cashing out your winnings in PHP

To withdraw funds, log in and go to the Withdrawal section of your account. Select your preferred payout method, enter the amount you want to withdraw, and submit the request. Your KYC verification must be complete before any withdrawal can be processed. Withdrawals are paid out to your verified Philippine bank account or e-wallet in PHP. For full instructions and any applicable conditions, check the Withdrawal page.

Withdrawal processing times vary depending on the method chosen and whether your KYC is fully verified. E-wallet withdrawals are generally faster than bank transfers. Bank transfers to Philippine banks can take one to three business days to clear depending on the receiving bank's processing schedule. If your withdrawal is taking longer than expected, check your account status and KYC completion, then contact [email protected] with your withdrawal request details for assistance.

There are a few common reasons a withdrawal may be placed on hold. Incomplete KYC verification is the most frequent cause — your identity documents must be fully approved before a payout can be released. Pending promotional wagering requirements may also apply if you have accepted a bonus with attached conditions. If neither of those applies, there may be a technical review in progress. Contact the support team at [email protected] with your account details and withdrawal reference for a direct update on your specific request.

Games & Betting

Slots, live casino, sports betting and eBingo

bonusgame offers a broad game library across several categories. Online slots — including classic reel formats and video slots with bonus features — are available through the Slot Games and Slots sections. Live casino tables with real dealers cover formats like baccarat, roulette and blackjack. Sports betting covers basketball (PBA and NBA), boxing, volleyball, esports, football and more. The Bingo section offers eBingo sessions that are popular among Filipino players. All game categories are accessible from a single bonusgame account.

Yes. bonusgame is fully optimised for mobile browsers and works on any modern Android or iOS smartphone or tablet. No app download is required — simply open your phone's browser, go to bonusgame.my and log in to access the full platform. Whether you are commuting in Manila, on a break in Cebu or relaxing at home in Davao, you can play slots, join live casino tables, place sports bets and participate in eBingo sessions directly from your phone.

bonusgame's sports betting section covers the events Filipino fans care about most. PBA basketball is a core offering alongside NBA games and international basketball tournaments. Boxing — including Filipino fighters competing on the world stage — is well represented. You will also find football, volleyball, esports and other sports depending on the current schedule. Available markets and fixtures change regularly based on live sporting events. Log in to your account to see the current betting options.

eBingo on bonusgame works similarly to traditional bingo but is played online through your account. You purchase bingo cards, numbers are drawn electronically, and your cards are marked automatically or manually depending on the game format. Prizes are awarded when you complete the required pattern on your card. Sessions run at scheduled times and are available through the Bingo page. It is one of the most accessible game formats on the platform and is especially popular with Filipino players who enjoy the social feel of the game in an online setting.

Responsible Gaming

Playing safely and within your means

Yes. bonusgame provides responsible gaming tools that allow you to set deposit limits, configure session time reminders and activate cool-off periods. These tools are available in your account settings and can be applied at any time. Setting limits before you start playing is a good habit — it helps you keep gaming within a budget you are comfortable with and prevents sessions from running longer than you intended. Visit the Responsible Gaming page for full details on the tools available.

If you feel gaming is becoming more than entertainment — if you are spending beyond what you can afford, losing track of time, or feel anxious when not playing — taking a break is the right call. bonusgame's cool-off and self-exclusion tools let you temporarily or longer-term pause your account. You can activate these through your account settings or by contacting the support team at [email protected]. There is no shame in stepping back. Online gaming should remain fun and within your personal limits at all times.

No. bonusgame does not guarantee wins, profits or any specific outcome from playing its games. All casino games and sports betting involve real financial risk, and outcomes are based on chance or live event results. bonusgame should be treated as entertainment only — not as a source of income or a way to solve financial problems. Never wager money you cannot afford to lose. If you have concerns about your gaming habits, use the responsible gaming tools in your account or reach out to the support team for guidance.

Account Security

Keeping your bonusgame account safe

bonusgame uses SSL encryption across the entire platform, meaning the data you send and receive — including your login credentials and payment details — is transmitted securely. Login requires OTP verification via SMS to your registered Philippine mobile number, which means that even if someone else gets hold of your password, they cannot access your account without your phone. Every account is also subject to KYC verification, ensuring that only the verified account holder can process withdrawals. Session auto-expiry adds another layer by logging you out after a period of inactivity.

Account locks can happen after multiple failed login attempts, unusual activity detection or as part of a security review. If your account is locked and you believe it is in error, contact the bonusgame support team at [email protected]. Provide your registered email address and describe the situation. Do not attempt to create a new account to bypass the lock — this will lead to both accounts being suspended. The support team will verify your identity and assist you in regaining access through the proper process.

There are several simple habits that significantly reduce the risk of your account being compromised. Use a unique, strong password for bonusgame — one you do not use on any other platform. Never share your password or OTP with anyone, including people claiming to be bonusgame staff — the team will never ask for your password in any message or call. Avoid logging in on shared or public devices; if you must, always log out manually when done. If you receive OTP messages you did not request, contact [email protected] immediately as this may indicate someone is attempting to access your account.

Ready to Get Started at bonusgame?

Registration is free and takes under two minutes. One account gives you access to slots, live casino, sports betting and eBingo — all in Philippine Peso, from any device, 21+ only.

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21+ only  ·  Philippines only  ·  PHP transactions  ·  Play Responsibly  ·  Terms Apply

21+ Only. Play Responsibly. Online gaming involves financial risk and is for entertainment only. Never wager more than you can afford to lose. Visit the Responsible Gaming page for tools including deposit limits and self-exclusion options.