Your privacy matters to us. This Privacy Policy explains what personal information bonusgame collects when you use the platform, how that information is used, and the steps taken to keep it secure. It applies to all players in the Philippines who register and use bonusgame.my.
Six key areas of data privacy at bonusgame — from what we collect to the rights you hold as a player in the Philippines.
bonusgame collects the personal information you provide during registration and KYC verification — including your full name, date of birth, address and government-issued ID details. We also collect information generated by your use of the platform, such as transaction history, login timestamps and device information.
Your data is used to run your account, process deposits and withdrawals in Philippine Peso, verify your identity as required for KYC compliance, detect fraud and maintain the platform's security. We also use it to communicate platform updates and relevant offers to you — which you can manage through your account settings.
All data transmitted between your browser and bonusgame.my is protected by SSL encryption. Account access requires OTP verification, which helps prevent unauthorised login even if your credentials are compromised. We do not store full payment card details and all transactions route through secured local Philippine payment infrastructure.
bonusgame uses cookies and similar technologies to maintain your session, remember your preferences and understand how the platform is used. Essential cookies are required for the platform to function. Analytics and preference cookies can be managed through your browser settings. We do not sell cookie data to third parties for advertising.
bonusgame does not sell your personal information to third parties. Data may be shared with payment processors needed to handle your PHP transactions, identity verification services used for KYC, and technology providers who support platform operations — all of whom are required to handle your data in line with applicable privacy standards.
As a bonusgame player, you have the right to access the personal data we hold about you, correct inaccuracies, and request deletion subject to our legal retention obligations. You can also object to certain types of processing. To exercise any of these rights, contact the support team through your account dashboard or by email.
This Privacy Policy ("Policy") describes how bonusgame ("we," "us," "the Platform") collects, uses, stores and protects personal information provided by players ("you") in connection with your use of bonusgame.my and all services available on the platform.
By registering an account or using bonusgame, you confirm that you have read and understood this Policy and consent to the collection and processing of your personal information as described here. If you do not agree with any part of this Policy, you should not use the platform.
This Policy applies to all registered players in the Philippines and should be read alongside the bonusgame Terms and Conditions and Responsible Gaming guidelines.
bonusgame collects personal information in two main ways: information you provide directly, and information generated automatically when you use the platform.
Information you provide directly:
Information generated by platform use:
| Data Category | Examples | Collected When |
|---|---|---|
| Identity Data | Name, date of birth, ID documents | Registration and KYC |
| Contact Data | Email address, mobile number | Registration |
| Financial Data | Bank account or e-wallet details (PHP) | Deposits and withdrawals |
| Transaction Data | Deposit amounts, bet history, winnings | Ongoing platform use |
| Technical Data | IP address, device type, browser | Each platform visit |
| Communications | Support chat logs, emails | When you contact support |
bonusgame uses your personal information only for legitimate purposes directly connected to operating the platform and fulfilling our obligations to you as a player. Specifically:
We do not use your personal data for purposes unrelated to the bonusgame platform, and we do not sell your information to marketers or data brokers.
bonusgame does not sell, trade or rent your personal information to any third party for commercial purposes. We share data only in the following limited circumstances:
Note: GCash, Maya and other local e-wallet providers are independent payment services. Their own privacy policies govern how they handle your data within their own platforms. bonusgame only receives transaction confirmation data from these providers.
bonusgame.my uses cookies and similar session technologies to make the platform work correctly, remember your preferences and understand how players navigate the site. Here is how the different types work:
You can manage or disable non-essential cookies through your browser settings at any time. Most modern browsers allow you to block specific types of cookies or clear all cookies from a particular site. Note that disabling cookies may affect the functionality of bonusgame.my.
bonusgame applies technical and organisational measures to protect your personal data from unauthorised access, loss, alteration or disclosure. These include:
While bonusgame takes data security seriously and applies appropriate safeguards, no online platform can guarantee absolute security. You also have a role to play — keeping your login credentials private, not sharing your OTP codes with anyone, and logging out of your account on shared devices are all practices that reduce your risk.
If you suspect that your bonusgame account has been accessed without your authorisation, contact the support team immediately through your account dashboard or at [email protected].
bonusgame retains your personal data for as long as your account remains active or as long as is necessary to fulfil the purposes described in this Policy. Specific retention timelines are guided by the following:
When data is no longer required and no legal obligation requires its retention, bonusgame will delete or anonymise it in a secure manner.
As a bonusgame player, you have the following rights with respect to your personal data. To exercise any of these rights, contact the support team through your account dashboard or by emailing [email protected].
bonusgame will acknowledge your request within a reasonable timeframe and respond as promptly as the nature of the request allows. Some requests — such as deletion — may take longer where cross-checks against legal retention requirements are needed.
bonusgame is strictly for players aged 21 and above. The platform does not knowingly collect personal data from individuals under the age of 21. Age verification is a required step in the KYC process for all accounts.
If bonusgame becomes aware that an account has been registered by or on behalf of a person under 21, the account will be immediately suspended and any personal data associated with it will be deleted or anonymised. Winnings accrued on an underage account will not be paid out.
If you believe a person under 21 has registered a bonusgame account, please contact us immediately at [email protected].
bonusgame may update this Privacy Policy from time to time to reflect changes in the platform, legal requirements or our data handling practices. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via their account email address.
Continued use of bonusgame.my after a Policy update is published constitutes your acceptance of the revised Policy. If you do not agree with the changes, you should stop using the platform and contact us to close your account.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how bonusgame handles your personal information, please get in touch using one of the following methods:
bonusgame will respond to privacy-related requests within a reasonable timeframe and keep you informed of progress where a request requires investigation or cross-referencing with legal requirements.
For questions about platform rules and gameplay terms, see the Terms and Conditions page. For information on gaming limits, self-exclusion and budgeting tools, see the Responsible Gaming page.
Questions about your data or want to exercise a data right?
Live chat via account dashboard