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Responsible Gaming at bonusgame

bonusgame is built for entertainment. Online gaming — whether you prefer slots, live casino, sports betting on PBA games, or eBingo — should be something you enjoy within a budget you are comfortable with. This page explains the tools available to help you stay in control and what to do if you ever feel that gaming is becoming a concern.

21+ Only — For Adults in the Philippines

Important Reminder

Online gaming at bonusgame is entertainment, not a way to earn income. No strategy guarantees a win. Game outcomes across all categories — slots, live casino, sports betting and eBingo — are determined by chance. Never bet money you cannot afford to lose, and never chase losses in the hope of recovering them.

Deposit Limits Set daily, weekly or monthly caps
Session Reminders Time alerts built into your account
Self-Exclusion Pause or close your account anytime
Support Access Live chat available after login

Tools to Keep You in Control

bonusgame provides several built-in features to support responsible gaming. Here is how each one works and when to use it.

Deposit Limits

Your account dashboard lets you set a maximum deposit amount on a daily, weekly or monthly basis. Once a limit is set, the platform will not allow deposits above that amount within the chosen period. Increasing a limit takes effect after a cooling-off period; decreasing one takes effect immediately. Use this tool to match your gaming budget to what you can comfortably afford.

Session Time Reminders

Long gaming sessions can make it easy to lose track of how much time you have spent on the platform. bonusgame allows you to set session time reminders directly in your account settings. When you reach your chosen session length, you will receive a notification reminding you to take a break. This is a simple but effective way to stay aware of your time while playing.

Cool-Off Periods

If you want to step away from bonusgame for a set period without permanently closing your account, a cool-off period is available. During a cool-off period, you will not be able to log in or place any bets. You can set a cool-off through your account dashboard. Marketing communications from bonusgame are paused automatically during this period.

Self-Exclusion

Self-exclusion is a more permanent step for players who feel they need a complete break from online gaming. When you self-exclude, your bonusgame account is closed and access is blocked for the duration of your exclusion. bonusgame will not send you any marketing material during this period and will take reasonable steps to prevent re-registration. Contact the support team directly to request self-exclusion.

Loss Limits

In addition to deposit limits, you can set a loss limit that caps the amount you are allowed to lose within a given period. When your losses reach the set threshold, further betting is suspended until the limit period resets. This feature is particularly useful if you find that your sessions sometimes extend beyond your intended budget.

Account Verification and Age Checks

bonusgame requires identity verification (KYC) for all accounts. This process includes confirming that you are at least 21 years old, which is the minimum legal age for online gaming in this context. If at any point we have reasonable grounds to believe that an account holder is under 21, the account will be suspended immediately and investigated before any further access is permitted.

Warning Signs to Watch For

Problem gaming rarely starts suddenly. It usually develops gradually, and it can be hard to notice from the inside. These are some of the patterns that may indicate gaming has moved beyond healthy entertainment.

  • Spending more money on gaming than you originally planned, or exceeding a budget you set for yourself.
  • Chasing losses — continuing to bet in order to win back money you have already lost.
  • Borrowing money or using funds set aside for bills, groceries or family expenses to fund gaming.
  • Feeling anxious, irritable or restless when you are not able to play.
  • Hiding your gaming activity from family members, friends or colleagues.
  • Spending significantly more time gaming than you intended, or finding it difficult to stop once you start.
  • Neglecting work, family time, or social activities because of gaming.
  • Feeling that you need to bet increasingly larger amounts to get the same level of excitement.

If you recognise several of these in yourself, it is a good time to use the self-exclusion or cool-off tools in your account, or to reach out to the bonusgame support team for guidance.

Tips for Healthy Gaming

Most players who use bonusgame enjoy it as a regular part of their entertainment routine without any issues. These habits help keep gaming fun and manageable.

1
Set a Budget Before You Start Decide how much you are comfortable spending before you open the platform. Treat this amount the way you would any other entertainment expense — once it is gone, the session is over.
2
Set a Time Limit for Each Session Use the session reminder tool in your bonusgame account or set a separate alarm on your phone. Gaming is more enjoyable when you play for a planned amount of time rather than until you run out of money.
3
Never Chase Losses A loss is a loss. Continuing to bet to recover lost money is one of the most common ways recreational gaming becomes a problem. If you have hit your budget for the session, stop — regardless of recent results.
4
Play When You Are in a Good Headspace Avoid gaming when you are stressed, emotional, exhausted or have been drinking. Decision-making is harder in those states, and sessions started in those conditions are more likely to go over budget.
5
Keep Gaming as Entertainment, Not Income Slots, live casino, sports betting and eBingo are all games of chance. There is no reliable system for consistent profit. Treat any win as a bonus, not an expectation — and never rely on gaming to cover essential expenses.
6
Take Regular Breaks Step away from the screen between sessions. Engage with other activities, spend time with family or friends, get outside. A healthy relationship with gaming includes plenty of time away from it.

How to Use the Responsible Gaming Tools

All of bonusgame's responsible gaming tools are accessible directly through your account dashboard after logging in. Here is where to find each one.

Account Settings → Responsible Gaming Deposit limits, loss limits and session time reminders are all managed under the Responsible Gaming section of your account settings. Changes take effect immediately or after the applicable cooling period.
Cool-Off Period Set a cool-off period of your chosen length through the Responsible Gaming section. During this time, your account is temporarily suspended. The period cannot be shortened once set, but you can extend it at any point.
Self-Exclusion Request To self-exclude, contact the bonusgame support team via live chat in your account dashboard or by email at [email protected]. Your account will be closed promptly and marketing communications will stop immediately.
Talk to Support If you have any concern about your gaming habits or want to discuss the available tools, the bonusgame support team is available through live chat in your dashboard or via email. There is no judgement — reaching out is the right thing to do.

Playing with Money You Cannot Afford

One of the clearest signs of a gambling problem is using money meant for essential expenses — rent, bills, groceries or family needs — to fund gaming. If you have done this even once, it is worth pausing and reassessing your relationship with online gaming.

bonusgame is a leisure platform. It is not a financial tool, an investment or a way to make ends meet. If you are ever in that position, please use the self-exclusion option and seek support.

Get Support

If you need help managing your gaming or want to talk to someone about your concerns, reach out to the bonusgame support team directly.

[email protected]

Live chat via account dashboard

Frequently Asked Questions

Common questions about responsible gaming at bonusgame.

bonusgame is strictly for players aged 21 and above. This applies to all game categories — slots, live casino, sports betting and eBingo. Age and identity verification is required as part of the account registration and KYC process. Accounts found to belong to players under 21 will be closed immediately.

Log in to your bonusgame account and go to Account Settings, then navigate to the Responsible Gaming section. From there you can set daily, weekly or monthly deposit limits. A decrease in your limit takes effect immediately; an increase requires a cooling period before it applies.

A cool-off period is a temporary suspension of your account for a set time — useful if you want a short break without permanently closing your account. Self-exclusion is a more formal, longer-term closure where access to bonusgame is blocked for an extended period. Self-exclusion cannot be reversed mid-period and is the right option if you feel gaming is significantly affecting your life.

Yes. If you have a real-money balance in your account at the time of self-exclusion, bonusgame will process a withdrawal to your verified Philippine bank account or e-wallet. You will need to contact the support team directly to initiate this process. Your balance will not be forfeited as a result of self-exclusion.

No. bonusgame pauses all marketing communications to accounts that are in a cool-off period or under self-exclusion. You will not receive emails, notifications or offers related to promotions, bonuses or gaming activity during either status. If you receive any such communication in error, please report it to [email protected].

If you are concerned about the gaming habits of someone close to you, we encourage you to have an honest conversation with them. You can also contact the bonusgame support team to report a concern about an account — the team can investigate and take appropriate action. bonusgame takes third-party reports about problematic gaming seriously.

Play Responsibly at bonusgame

Ready to play? bonusgame is designed for adult Filipino players who want a fair and enjoyable gaming experience. Set your limits before you start, play within your budget, and enjoy the game for what it is — entertainment.

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21+ only  ·  Philippines only  ·  PHP transactions  ·  Terms & Conditions  ·  Privacy Policy

21+ Only. Play Responsibly. Online gaming is entertainment, not income. Set a budget, set time limits, and never chase losses. If gaming is becoming a problem, use the tools in your account or contact support at [email protected]. You are not alone.